email@example.com or call us on (1) 212 680 8888
Lord Willy's is proud of its products. We believe in the quality of our goods and will not be happy until you are.
We operate a “no quibble' exchange or refund guarantee. If you are not happy with your purchase just return it, in its original and unworn condition within 7 (seven) days of receipt and we will either send out replacement goods or refund you the purchase price.
Please note that shipping is not refunded.
Parcels that are returned to us remain the customer's responsibility and a refund will not be given until they are received by us. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. If the item was faulty when you receive it, please notify us within 7 (seven) days of receipt.
What to do when returning by post:
- Before returning any goods to Lord Willy's, please complete the return slip overleaf, cut it off and include it with the items being sent back:
- State the item that you are returning.
- State the reason you are returning the item.
- Indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
- State the preferred delivery address for your exchange.
- To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
- Please mark the box 'returned goods'.
- We are not able to accept any returns on any products that have been worn and are not in their 'original' condition.
- We can only accept refunds or exchanges within 7 (seven) days of delivery.
- The cost of returning goods to Lord Willy's is the responsibility of the customer.
- If you have any questions about how to return goods to us, please email us at firstname.lastname@example.org or call us on (1) 212 680 8888.
- Call back – if you would like us to call you back, please provide us with a telephone number and we will call you back within 1 working day.
225 Mott Street.
New York, NY 10012.